RENLEN is a clothing rental and resale platform for curated, luxury clothing. We foreground the best international and local design talent, from emerging avant-garde designers to compelling heritage brands.
Our vision is to diversify the Australian fashion landscape, and simultaneously disrupt and improve the way we consume fashion.
1. You can rent an item of clothing for 4 or 8 days.
2. On the last day of your rental period, you return the item to us in the provided reusable packaging.
3. Once we receive the item back from you, it undergoes a rigorous, environmentally-considered dry cleaning process before it is rented to someone else.4. Once the item is visibly worn and no longer adheres to our strict quality standards for rental, we forward it to our ‘renew’ service. ‘Renew’ is the intersection where we decide if the item can be resold, or if it needs to be recycled.
We don’t envision a linear future where clothes are still made, bought and disposed of when the wearer is tired of them. RENLEN reimagines our relationship with our clothes by using (and reusing) quality garments to their highest value, for as long as possible, and then recycling them once they are no longer functional. For this reason, we describe ourselves as a circular business that maximises resources and minimises waste.
At the moment, yes, we will only be offering one-off rentals until we expand our collection of garments. A monthly subscription option is on the horizon for the new year. This will let you rent more pieces for longer. interested? Intrigued? All our announcements happen in our emails. Subscribe here so you find out first.
To be a truly circular business, we have to think about the lifecycle of our garments beyond their rental life. Reselling our garments gives them more use after they no longer meet our strict quality standards for rental. This way, pieces get used longer and don’t end up as waste. Also, our resale platform lets you own designer clothes at a more affordable price.
RENLEN is still a small business, so we currently have a limited number of sizes available per piece. As we grow, we’ll be able to provide a full range of sizing for each garment. At the moment, our focus is on providing pieces that cater to a spectrum of different bodies and sizes as best we can. As a result, we select pieces that are likely to fit anyone that is between a size 8-12.
We endeavour to have your item/s arrive to you in pristine condition. Before we send your order each clean piece is steamed, pressed, and wrapped in a protective bag, which is housed within a shipping box.
Despite our efforts, certain fabrics are more prone to wrinkles, and we need to fold the garments for shipping, so we can’t guarantee that your piece will arrive entirely free of small creases.
If you receive a dress with slight creases, we encourage you to hang it up as soon as you receive it and allow gravity to assist.
You are also able to gently steam all garments, except the Kassl Editions coat, on a low heat.
Hmm let’s try and get to the bottom of this…
Here’s a list of potential explanations:
If you need more help, please email us at support@renlen.co, or click the ‘chat’ bubble in the bottom right corner to talk to us.
In short, yes. But there’s a couple of things to consider:
Please visit our contact page here and complete the embedded form for brand enquiries. If you’d prefer to go freestyle, you can just email us at brands@renlen.co
Please visit our contact page here or email us at media@renlen.co.
Each garment has a $100 damages allowance built in. That’s $100 worth of accidental damage that you don’t have to worry about. This covers you for minor damage like wear, small stains and small tears. Basically, just incidental, everyday stuff. In the unlikely instance that the garment restoration/repair cost exceeds $100, we’ll charge you the repair cost, minus the $100. In these circumstances we provide you with a complete breakdown of the repair costs.
Please be aware that that loss of the item, theft, and irreparable damage are not covered. If the item is never returned, you will be charged the full price of the item at its current valuation (fyi, this price is calculated based on the original retail value, how many previous wears it’s had, the demand of that item in the market, the availability to purchase that item in the market, and the rental fee that you’ve already paid.)
Unless it’s brand new, the garment will have been worn prior to your rental, but you’d barely know. Our clothes are meticulously cleaned and carefully inspected for damage before the item is re-rented. Should we find any damage such as small tears, or a missing button, we repair it to its original quality. We uphold strict quality standards for our rental pieces, but if you receive a garment and are unhappy with the condition it arrives in, please email us at support@renlen.co, or click the ‘chat’ bubble in the bottom right corner to talk to us and we can assist you.
Our cleaning process is intensive, yet gentle. Gentensive. Once we receive the garment back post-rental, we promptly conduct a thorough dry clean - but not the traditional kind. We only use environmentally-conscious dry cleaning because the traditional kind involves the use of toxic, flammable solvents that are environmentally destructive, and probably not that good for humans either. We also wear gloves while handling garments, and double, triple and quadruple check for any missed stains or damage before sending the item onto its next recipient.
No need. We do all the cleaning for you.
However, in the instance that you have an 8-day rental and feel like it needs a clean between wears, please refer to the garment care label on the item for the appropriate cleaning method. For example, if the care tag reads ‘dry clean only’, then you must only dry clean it. (We recommend choosing an eco-friendly dry cleaner). If you deviate from the care label instructions, the garment may get damaged, potentially incurring a damage fee. Also, please be aware that cleaning is not an acceptable reason for the late return of an item, so account for your return date if you do decide to do any cleaning.
We endeavour to have your item/s arrive to you in pristine condition. Before we send your order each clean piece is steamed, pressed, and wrapped in a protective bag, which is housed within a shipping box.
Despite our efforts, certain fabrics are more prone to wrinkles, and we need to fold the garments for shipping, so we can’t guarantee that your piece will arrive entirely free of small creases.
If you receive a dress with slight creases, we encourage you to hang it up as soon as you receive it and allow gravity to assist.
You are also able to gently steam all garments, except the Kassl Editions coat, on a low heat.
We acknowledge that we are currently operating our business during a pandemic, and as such, we have stringent procedures set in place to ensure that the safety of our customers, and our team is our utmost priority. We are taking measures to ensure that the highest standard of hygiene is upheld while we fulfil orders. This includes:
Your order will arrive in 1-2 business days after you place your order. However, please note, there may be slight delays due to COVID-19. If you have an upcoming event, we recommend choosing a date 1-2 business days before your event. You will receive a tracking number for your order via email once your package has been dispatched. If you have any more questions, or need help, click the ‘chat’ bubble in the bottom right corner to talk to us.
We’re sorry the fit didn’t check out. You’ve got a couple of options. Pick your fighter:
Once you’ve decided your course of action, email us at support@renlen.co, or click the ‘chat’ bubble in the bottom right corner to talk to us and we’ll sort it all out for you.
We offer free Australia-wide express postage, and include a prepaid returns label, so you don’t pay anything for shipping or returns.
At the moment, we are based exclusively in Australia, but we deliver anywhere within the country. We ship express, so the usual 1-2 business days timeframe applies.
Not right now. But our sights are set on expanding internationally once we can manage our overseas shipping and in turn, our carbon footprint as responsibly as possible.
Returns. We know how it is, so we’ve made them straightforward and fast. Here’s how it goes:
If you have any more questions, or need help, click the ‘chat’ bubble in the bottom right corner to talk to us.
Sorry, we’re being strict about this. For the greater good - aka the person that has booked that item to rent straight after you - we ask that all garments are returned to us by end of day on the final day of your rental period. That’s in the mailbox before 5pm on either the 4th or 8th day of your booking.
If your rental is returned one day late you’ll be charged a petite fee of $30 for causing a small roadblock. If your rental is delivered two or more days late, this fee increases by $10 a day. Sad. Please return your item on time!If you have a legit excuse, like a real emergency where something serious has prevented you from getting the item back to us, please email us at support@renlen.co, or click the ‘chat’ bubble in the bottom right corner to talk to us and we’ll help you out.
No! We keep tabs on all our shipments, so we can see what date you placed your package in the mail for collection. We can distinguish between a late return or postage delays, and will only ever charge the late fee if the package was not placed in a mailbox on its designated return date.
All of our packaging choices have been made with our environmental footprint in mind.
Be careful NOT to throw out the box and bag your item was sent in. You’re going to need this to send the item back to us.
When your parcel arrives, we encourage you to carefully peel off the biodegradable tape from your box or bag, and place this in the bin (where it will break-down safely).
Your tissue paper can be:
a) sent back to us (recommended)
b) saved for future use, or
c) deposited into the recycling bin.
The biodegradable sticker used to fasten the tissue paper can be thrown in the bin to break-down, or kept attached and sent back to us with the tissue paper if you choose.
Your note card can take residency in the recycling bin once you’re sick of reading our note.
When we receive your parcel back to our warehouse, we recycle the box and feed the black protective bag to our compost bin. We dispose of the tape so it can biodegrade, and if you send us the tissue paper and sticker back, we recycle and safely dispose of these too.
At the moment, our collection of garments is so small that we don’t need to conduct any at-scale textile recycling. But we’ve built our business model to account for this in the future when we’re bigger and will need to. When the time comes, here’s what we’ll do.
Our textile recycling process is threefold:
1. We are initiating partnerships with design universities, to whom we’ll donate our quality used fabric, so it can be repurposed and up-cycled in design projects and student work. Any fabric not used by these institutions is sent back to us, for dedicated textile recycling (more info on that in a second).
2. We also have what we call ‘boomerang’ systems set in place with most of our designers, where we send back quality used garments to the original designer for them to repurpose in future collections.
3. Additionally, we are forging partnerships with textile recycling companies who use pioneering technology to recycle unwearable, used fabrics, to transform them into new fibre, ready to be spun into new textile and made into another garment.
RENLEN is a clothing rental and resale platform for curated, luxury clothing. We foreground the best international and local design talent, from emerging avant-garde designers to compelling heritage brands.
Our vision is to diversify the Australian fashion landscape, and simultaneously disrupt and improve the way we consume fashion.
1. You can rent an item of clothing for 4 or 8 days.
2. On the last day of your rental period, you return the item to us in the provided reusable packaging.
3. Once we receive the item back from you, it undergoes a rigorous, environmentally-considered dry cleaning process before it is rented to someone else.
4. Once the item is visibly worn and no longer adheres to ourstrict quality standards for rental, we forward it to our ‘renew’ service. ‘Renew’ is the intersection where we decide if the item can be resold, or if it needs to be recycled.
We don’t envision a linear future where clothes are still made, bought and disposed of when the wearer is tired of them. RENLEN reimagines our relationship with our clothes by using (and reusing) quality garments to their highest value, for as long as possible, and then recycling them once they are no longer functional. For this reason, we describe ourselves as a circular business that maximises resources and minimises waste.
Each garment has a $100 damages allowance built in. That’s $100 worth of accidental damage that you don’t have to worry about. This covers you for minor damage like wear, small stains and small tears. Basically, just incidental, everyday stuff. In the unlikely instance that the garment restoration/repair cost exceeds $100, we’ll charge you the repair cost, minus the $100. In these circumstances we provide you with a complete breakdown of the repair costs.
Please be aware that that loss of the item, and theft are not covered. If the item is never returned, you will be charged the full price of the item at its current valuation (fyi, this price is calculated based on the original retail value, how many previous wears it’s had, the demand of that item in the market, the availability to purchase that item in the market, and the rental fee that you’ve already paid.)
We acknowledge that we are currently operating our business during a pandemic, and as such, we have stringent procedures set in place to ensure that the safety of our customers, and our team is our utmost priority.
We are taking measures to ensure that the highest standard of hygiene is upheld while we fulfil orders. This includes:
Unless it’s brand new, the garment will have been worn prior to your rental, but you’d barely know. Our clothes are meticulously cleaned and carefully inspected for damage before the item is re-rented. Should we find any damage such as small tears, or a missing button, we repair it to its original quality.
We uphold strict quality standards for our rental pieces, but if you receive a garment and are unhappy with the condition it arrives in, please email us at hello@renlen.co, or click the ‘chat’ bubble in the bottom right corner to talk to us and we can assist you.
Our cleaning process is intensive, yet gentle. Gentensive. Once we receive the garment back post-rental, we promptly conduct a thorough dry clean - but not the traditional kind. We only use environmentally-conscious dry cleaning because the traditional kind involves the use of toxic, flammable solvents that are environmentally destructive, and probably not that good for humans either. We also wear gloves while handling garments, and double, triple and quadruple check for any missed stains or damage before sending the item onto its next recipient.
No need. We do all the cleaning for you.
However, in the instance that you have an 8-day rental and feel like it needs a clean between wears, please refer to the garment care label on the item for the appropriate cleaning method. For example, if the care tag reads ‘dry clean only’, then you must only dry clean it. (We recommend choosing an eco-friendly dry cleaner). If you deviate from the care label instructions, the garment may get damaged, potentially incurring a damage fee. Also, please be aware that cleaning is not an acceptable reason for the late return of an item, so account for your return date if you do decide to do any cleaning.
Your order will arrive in 1-2 business days after it’s been placed. However, please note, there may be slight delays due to COVID-19.
If you have an upcoming event, we recommend choosing a date 1-2 business days before your event. You will receive a tracking number for your order via email once your package has been dispatched.
We offer free Australia-wide express postage, and include a prepaid returns label, so you don’t pay anything for shipping or returns.
At the moment, we are based exclusively in Australia, but we deliver anywhere within the country. We ship express, so the usual 1-2 business days timeframe applies. Please note, there may be slight delays due to COVID-19.
Not right now. But our sights are set on expanding internationally once we can manage our overseas shipping and in turn, our carbon footprint as responsibly as possible.
We’re sorry the fit didn’t check out. You’ve got a couple of options. Pick your fighter:
1. Exchange the ill-fitting garment for another available item and get 15% off your next rental.
2. Request a refund.
Once you’ve decided your course of action, email us at hello@renlen.co, or click the ‘chat’ bubble in the bottom right corner to talk to us and we’ll sort it all out for you.
Returns. We know how it is, so we’ve made them straightforward and fast.
Here’s how it goes:
1. We send you an email on the final day of your rental reminding you to return it that afternoon.
2. We do all the cleaning, so simply place your item back in the black protective bag, and then place that inside the satchel or box that your package arrived in.
3. Take the branded RENLEN tape, activate the plain side with a damp cloth, and seal the satchel or box up.
4. Attach the included prepaid return postage label, covering the old delivery label.
5. Swing by your closest post office, or drop it in the most proximate YELLOW express post box before 5pm, on or before the final day of your rental period. If your return date is a Sunday, you have until midday Monday to get it in the post box.
If you have any more questions, or need help, click the ‘chat’ bubble in the bottom right corner to talk to us.
Sorry, we’re being strict about this. For the greater good - aka the person that has booked that item to rent straight after you - we ask that all garments are returned to us by end of day on the final day of your rental period. That’s in the mailbox before 5pm on either the 4th or 8th day of your booking. If your rental is returned one day late you’ll be charged a petite fee of $30 for causing a small roadblock. If your rental is delivered two or more days late, this fee increases by $10 a day. Sad. Please return your item on time!
If you have a legit excuse, like a real emergency where something serious has prevented you from getting the item back to us, please email us at hello@renlen.co, or click the ‘chat’ bubble in the bottom right corner to talk to us and we’ll help you out.
No! We keep tabs on all our shipments, so we can see what date you placed your package in the mail for collection. We can distinguish between a late return or postage delays, and will only ever charge the late fee if the package was not placed in a mailbox on its designated return date.
We endeavour to have your item/s arrive to you in pristine condition. Before we send your order each clean piece is steamed, pressed, and wrapped in a protective bag, which is housed within a shipping box.
Despite our efforts, certain fabrics are more prone to wrinkles, and we need to fold the garments for shipping, so we can’t guarantee that your piece will arrive entirely free of small creases.
If you receive a dress with slight creases, we encourage you to hang it up as soon as you receive it and allow gravity to assist.
You are also able to gently steam all garments, except the Kassl Editions coat, on a low heat.
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