TERMS AND CONDITIONS OF SERVICE
Definitions
Throughout the Terms of Service and Rental Agreement outlined below, the terms "you", "your" and "yourself" refer to all the users of this website (RENLEN.CO) and "we", "us", and "our" refer to RENLEN.CO and governs your access to and use of our website located at
www.renlen.co. The "rental fee" and "price" are the costs incurred to the customer on the RENLEN website. These Terms apply to website rentals, website lending, in-person rentals and sales, social media rentals and sales at @renlen.co, which are part of the Services. Person(s) lending items through our Website are referred to as "Lenders" or "Owners". Person(s) receiving leased or rented Items through our Website are referred to as "Renters" or "Borrowers". Clothing rented or lended on RENLEN’s platform will be referred to as "Garment" or "Item".
Legally Binding Contract
These written Terms and Conditions of Service and Rental Agreement constitute a legal binding contract between us, RENLEN, and you, the Renter or Lender. The outlined Terms and Conditions of Service and Rental Agreement apply to you at any point during browsing the website and using our services. These Terms and Conditions of Service and Rental Agreement are published on the RENLEN website (
www.renlen.co/legal). You, as the Renter or Lender, will accept these terms as you enter the website and when browsing or purchasing on the website.
If we, RENLEN, develop a new set of revised Terms and Conditions of Service and Rental Agreement, then they will override and supersede the previous Terms and Conditions of Service and Rental Agreement and replace them immediately. Once the revised terms have been published, an email will be sent out to subscribed customers to alert them of the change of terms. If you visit and access
www.renlen.co following the publishing of the revised terms, you will have accepted the revised terms. If in any way, you as the customer, do not accept the revised Terms of Service and Rental Agreement, we ask you to please not access the website, do not submit information on the website, or download any information from
www.renlen.co and associated pages of the website.
Any additional guidelines that may be apparent around special website or social media offering, incentives or competitions may be present which govern the use of the RENLEN website. You, as the customer of RENLEN, must accept and comply with them in addition to the Terms of Service and Rental Agreement.
Scope
This website is located at the URL of
www.renlen.co (“website”). Under the Terms of Service, RENLEN provides a rental service of designer clothing and accessories for customers to rent, list and lend out. Through the rental service, RENLEN will strive to give customers access to designer clothing and accessories, styling advice and all information and content required to assist you in deciding which available offerings are suitable.
Our Services
Our rental service will be available to anybody who wishes to use our service, with parental or guardian permission for those who are under the age of 18 years. By accepting the Terms of Conditions of Service and Rental Agreement you agree to being over the age of 18 years and authorised to use the selected payment method with the purpose of using RENLEN's rental service. All prices are in Australian Dollars (AUD) and are exclusive of GST except where otherwise noted. RENLEN reserves the right to amend the prices at any time. We are not liable for damage suffered in relation to price fluctuation. While renting products from RENLEN, you agree that the ownership of the product remains either with RENLEN or the Lender at all times and will abide by the instructions of care and returning policy.
Images and Product Descriptions
We endeavour to list products as accurately as possible on our website and social media platforms. However, we cannot guarantee that our product descriptions will, at any time, be completely accurate. At our earliest awareness of any inaccurate description, we reserve the right to amend or correct any error or omission without notice.
Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.
RENLEN's Commitment to You
Once ordered from our website, RENLEN will deliver the product in the correct style, colour, and size. Products pictured on the website may slightly appear different in colour and style due to digitally enhanced editing. The product will be delivered on or before the date specified on the order receipt. RENLEN is only liable for failure to deliver a product on time when the product is not dispatched within the said time frame (two working days prior to booking date).
Payment Terms
The price of the available products to rent will be the rental fee, delivery fee, the included insurance cost and any additional costs that have been listed on the website. As you place an order at
www.renlen.co, you are authorising RENLEN to deduct the specified amount from you chosen payment method to cover your rental fees. The payment will be processed and deducted immediately upon receiving your order confirmation. When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact, credit card details and any other information that we request from time to time. We undertake due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware. All risk of loss, theft or damage to the goods passes to you when we, or a lender or owner dispatch the goods.
Product Fit and Returns/Refunds
If the product you ordered does not fit you can return it, unworn, within 48 hours of receiving the product. As part of our returns and refunds policy, please email
hello@renlen.co or click the chat bubble in the bottom right corner to talk to a RENLEN representative outlining the product does not fit and your intention to return the item. As per our returns and refunds policy, please indicate whether you want to exchange the incorrect size for another available item and get a further 15% off your next rental, or request a full money back refund.
Shipping Information
RENLEN offers delivery Australia wide with the delivery fee being included in the rental fee of your ordered product. The delivery method will be chosen by RENLEN. The delivery may be delivered earlier than the specified arrival date. The rental period will start as soon as the courier has delivered, or has attempted to deliver your order. Refunds or credits will not be issued for late acceptance of delivery when you have not been available.
ReturnsOnce the parcel has been scanned via an Australian Post Office or yellow express Australia Post Box, it will be deemed as returned to RENLEN and we will take responsibility for the parcel. If the parcel is dropped into a yellow express Australia Post Box and the returned parcel is not scanned, then you, as the customer, will be responsible for the parcel until it has been delivered back to the returns warehouse at RENLEN. If the parcel is deemed lost and has not been scanned, you as the customer, will be responsible for covering the price of the lost garment at recommended retail price (RRP), minus the price of the rental fee paid.
If you fail to return your garment in accordance with your designated return date, you will incur a fee at our discretion. This fee will be processed via your allocated payment method (provided to us at time of your order placement) following a notification of the fee. If your rental is deemed to be late by more than one day, a further late fee will be processed. The parcel will be returned by end-of-day (EOD) on the last specified day of your rental period, which may be the fourth (4th) or eighth (8th) day. If the reasoning for a late return is a legitimate excuse, please get in contact with us at
hello@renlen.co or via the chat bubble at the bottom right corner of the website as soon as possible.
Dry Cleaning
Once we have received the garment back from the previous customer, we promptly conduct a thorough clean. RENLEN attempts, where possible, to use environmentally-conscious dry cleaning. The use of rented garments are used at your own risk and RENLEN should not be held accountable for any health-related issues or complaints that may be as a result of a rented garment. The products available at
www.renlen.co have been worn by previous customers prior to your rental order.
Use of RENLEN Products
Upon placing an order at
www.renlen.co, you agree to treat the garment/s with the greatest possible care. If the item is too small, please do not attempt to fit into the garment as this may cause unnecessary damage. Your rental fee will cover up to $100AUD worth of accidental damage. The $100AUD damage allowance will cover minor damage like small stains, small wear and tear, stuck zippers and missing buttons. If the damage repair cost exceeds the $100AUD allowance, you agree that we will charge you the repair cost, less the $100AUD allowance. A complete breakdown of the repair will then be provided to you as evidence. The price will be at the discretion of RENLEN.
Cancellation Policy
If you, for any reason, need to cancel your order, RENLEN will happily refund any cancellation with 7 days (a week) or more notice of the start of your rental rental period. If you happen to cancel your order within less than 7 days of the start of your rental period, RENLEN will offer you a single use credit to the amount of your order to be used at any moment you want.
Email
During the order process, we will collect your presented email address and use that to opt you in to our eDM (electronic Direct Mail) list. We will use this email to send you marketing content and newsletters on some occasions. We do not pass on any of your personal details to any other companies, organisations or corporations. You may opt-out of the email list by clicking the “unsubscribe” link on the email you receive, or by emailing us at
hello@renlen.co.
Hyperlinks Any external links
are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.
You may link our website with our consent. Any such linking will be entirely your responsibility and at your expense. By linking, you must not alter any of our website's contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.
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